Refund Policy

Introduction:

At CrIAr, we are committed to providing our users with the best possible experience. This Refund Policy outlines the terms and conditions under which refunds may be granted for services purchased on appcriar.com.br.

Eligibility for Refunds:

Refunds are only considered under the following circumstances:

The service or product was not delivered as described.
Technical issues prevented the proper use of the service, and no resolution was provided within a reasonable timeframe.
An accidental duplicate purchase of the same subscription.

Please note that refunds will not be granted in cases such as:

The service was used and performed as intended.
Dissatisfaction due to personal preferences.
Violations of our Terms of Service.

Subscription Refunds:

For subscription-based services:

Refunds for unused subscription periods are not available.
Partial refunds for ongoing subscriptions are considered on a case-by-case basis.
If you cancel within the first 7 days of your initial subscription, you may request a full refund, provided the service has not been extensively used.

How to Request a Refund:

To request a refund, please contact us at support@appcriar.com.br with the following information:

Your full name and email address used for the purchase.
The Order ID or receipt number.
A detailed explanation of the reason for your refund request.

We will review your request within 5-7 business days and notify you of the outcome.

Payment Processing:

If a refund is approved:

The refund will be processed using the same payment method used for the purchase.
Depending on your payment provider, it may take 5-10 business days for the funds to reflect in your account.

Changes to this Policy:

We reserve the right to update or modify this Refund Policy at any time. Any significant changes will be communicated through our website or other appropriate means.